Fredericton — Earlier this week Tim Hortons, the staple Canadian coffee chain, announced they would be increasing the price of their hot beverages ordered through the drive-thru to include a mandatory tip, which staff have been keeping anyway.

The decision was made largely due to the massive number of complaints about drive-thru employees assuming any change from an order would be given to them, and the increase is also intended to help Tims employees recover from the debt owed to the store from substantial overspending on Timmies gift cards as presents.

“Sometimes people sit at the window expecting their change back, which obviously is super annoying and incredibly rude,” said high-schooler Abby Johnson, a part-time weekend employee at the Regent Street Tim Hortons.

“We put in like five or seven hours a weekend here with one of our arms being cold the whole time…we deserve the 80 cents when someone orders a large.”

Ryan Wooler, a fellow drive-thru employee working at different Fredericton-area franchise, shares the feeling of entitlement with Johnson.

“We are expected to stand there for a couple hours at a time and work…no one should be expected to suffer through that type of physical labour and not get tipped for it. Can you imagine the impact this will have on my body by the time I’m 30? We deserve to be compensated extra!”

The Manatee reached out to a local franchise owner, who prefers to remain anonymous, for comment on why only hot beverages will invoke the mandatory tip rule.

“We tend to only see coffee or latte orders in the drive-thru, where we stick the annoying little shits. The increase really is to cover the overtime of them calling in sick, tired, or Fortnite.”

Customers will see the increase take effect on Monday.

474 thought on “Tim Hortons to include mandatory tip in price of hot beverages”
    1. This people are unbelievable, this world is getting worst!!!. This workers should ask for better salary and good benefits, and start protesting, that is what they should do Instead of asking for tips that is so unethical And rude. On the other hand the people that are wealthy and go there are the ones that should give tips. No the other hard working individuals that goes there to have a nice cup of coffee or chocolate.
      Ask for better salary that is the answer as this company corporation, makes humongous unbelievable amount of money and don’t pay properly to working people in the Front line.

  1. Lol thata the funniest rhing ive ever heard that the drive thru is such grueling hard labour that u need and deserve a tip…..does that mean when im working on the side of the highway in -20°c changing a tire on a transport truck with idiots that cant drive flying by me nearly hitting me that I should get the noble peace prize or something along those lines…….what a joke go to McDonald’s for coffee now

    1. Right on Adam. Standing for two hours os sooo hard. Standing in a night club is OK.
      No entitlements in my world. Work your ass off.
      Only tip where I workrd was be careful you dont get killed. I worked in heavy industry. Broken up in two accidents, went deaf on account of noise. Got Meniers didease.
      Get out of Tim Hortons, go wo work, get your hands dirty, sweat.
      All you are entitled to in this world is a gallon og gas & a match when you die

  2. This is sick people that go thru drive thru or instore work for min wage to and may not have money to tip everytime or if the person serving coffee is rude why would you want to tip should be your option and when you sit at window for 20 min for 2 coffee and then they pretty much throw it at you I’m not ripping that person

    1. If you work minimum wage and a tip is going to bankrupt you, then you shouldn’t be buying coffee at Tims. And no one ever has sat at a Tims drivethru for 20 mintues. Why you lyin.

      1. Tips were originally because you received good service. Now I have to tip regardless to compensate what their employer should be giving them? Not going to happen! If service is good, tip on the way! If service is rude, surly or unsmiling, no tip

  3. If tips are now mandetory and expected by Tim Hortons employees then their hourly wage should reflect that as well.. give them bar staff hourly wage. If youre not returning my 80 cents, thats theft. Its not yours to appropriate because you chose to apply at a coffee shop with a drive through window in Canada.

    1. This is absolutely ridiculous. A 6 or 7 hour shift making coffee? My God! Dress appropriately then . And 1 out of 3 times I go to a Tim Hortons, they F%@$ the order up anyway. This is a terrible idea, and I’ve been a server in fine dining establishments for years. Talk about sense of entitlement. If you dont like having 1arm out the window doing drive through, get another job.

    1. I don’t know what’s better. The fake article, or the entitled people crying that they would have to tip a minimum wage worker a dime when they buy a coffee.

  4. I do tip when I order mobile and it’s ready at the counter to be picked up. It’s a small town so when I do order mobile. They know it’s me and they always have it ready for me. Fast and professional. ?

  5. I won’t pay tip .Tim’s should increase the workers wages . I’ll hold the line for 30 minutes if you take extra from me

  6. Wow. People sure get hot under the collar. Even hotter than their timmies. My daughter’s a fan I’m not so I’ll stop for her but one angry comment was why don’t you make your own coffee at home. I do, I have a Keurig, it’s fast and just the way I like it. Don’t even have to reach out and get one cold arm while I hand over money and again reach for a coffee. Lol

  7. You are not ENTITLED to a tip for doing your job that you are hired and paid to do!
    You are not ENTITLED to my hard earned money no matter if it fife cents for eighty cents.
    Its not rouod for a customer to wait for their change at the window that you have for lack of better term stolen from the customer as they did not voluntarily give it as a gratuity for making a f*cking cup of coffee you did not provide a service worth tipping.

    I would deduct the gratuity amount and refuse to pay it every time!

    1. Seems YOU are ENTITLED though. Content to be served by workers struggling under the poverty line, and how dare they want more money???

      This article gets better with every comment. It brings out the “best” in entitled twats who can’t afford another dime. If this was the problem, Tims would pay them more. But you are happy to have them work for your money, just not ten cents more of it.

    2. So you believe you are “Entitled “ to keep my change mmmmmm
      Quickly give your head a shake !!!
      I will and usually tip when and if I WANT TO I don’t give a rats ass that your freakin’ arm is cold wear an f n sweater !!!
      Wait till the day you just assume you are keeping my change I will hold up your drive thru line indefinitely!!
      You get hired and this goes for anyone anyjob DO THE JOB PROVIDE THE SERVICE YOU ATE ALREADY PAID TO DO!!!
      Like 98% of the time you f up the order even on single coffee wtf ??!!!!!
      Tip my ass

      1. No, YOU are entitled. Is it THAT BAD that a company might put a tax free perk into policy to give their staff a little extra in hand each day? But no… you get fucking butthurt because their service is SOO BAAAADD! but you go there every day, probably more than once. And that poor person behind the window in a paper hat putting up with your entitled attitude DESERVES to get paid a little extra for having to be within 10 feet of your ignorance.

        And it’s satire. But the real joke is all these entitled fucks getting upset over a nickel, because FUCK THOSE GUYS! Yeah… Tims is fucking them over, and you are just getting the sloppy seconds. You enable Tims to pay them next to nothing, and then cry about it if they ask for a nickel.

  8. Fucking looser Tim Hortons is an easy as fuck job and you all better relax and come work a detour if you want to fucking stressed about it. Come around me saying you should get tips cause your bitch ass is cold I’ll fuck you up

  9. What the actual F. Tim Hortons needs to check themselves.. multibillion business making bank – if it’s that big of a deal take care of your workers YOURSELF.. 80% of the time it’s gossip while customers are waiting at till, stale donuts, messed up coffees, burnt bagels… Which whatever – it’s kind of expected when choosing Tim Hortons vs Starbucks..

    And boo hoo…. Boooo F’ing hooooooo. Work elsewhere if you don’t like it.. or put your time in and use it as motivation to be in a field you enjoy… And stop forgetting to put sprinkles on the birthday cake timbits… False advertisement if you want to be extra about it.

    1. you do know this isn’t real…..right? Because unless you’ve been under a bridge for the past 10 years, you do know what this website is….right?!?!?!

  10. Wow is this really happening
    Are they stealing money and calling it a tip
    It’s your fault you have a crappy job don’t take it on everyone else. Fire these people

    1. You want to fire Tim Hortons employees because someone submitted an article to a satire site as a joke? Thats harsh.

    2. Stealing money? But if they said they would raise the prices of a product to afford paying a living wage for their staff, you would probably think that was stealing too?

      Fuck you people are so entitled.

  11. Everyone complaining about this article is a complete moron with a complete and utter lack of a sense of humor….I love it.

    1. I’ll give you a tip. Exhale you entitled twat. If this was real (its not) you would really deny the staff a little bonus for putting up with your garbage attitude?

  12. Half the time they don’t get the order right or just completely ruin it or you’re waiting 30mins for a coffee and bagel no way will I agree to a mandatory tip u want more money work more

  13. Sweet jeebus folks, it’s a spoof article. Take the stick out of your butt and find the humour. Did you even read the article before you commented???????

  14. Everyone, you get that this is satire? Really good satire, it’s not real. All their articles … satire. Or comedy, if you want to call it that. Again, it’s NOT real.

  15. I work in construction in plus 30 or minus 25 with little heat sometimes and you little shits bitch because I won’t tip you my money …when I get my pay I don’t stand there waiting for a tip or tell them they are rude .when you are out in the real world someday maybe you will understand.

  16. Tim hortons you are a joke you are one of the biggest chains in Canada and you can’t pay your employees more so you pull this. Lol I would rather go elsewhere it takes for ever to get a coffee. And when you do it’s got coffee grinds in it or the coffee is cold. You wait for ever in drive thru and does a hot drink not warm them up. Where you should be nailing ppl is the ones that order a family supper at the window cause there lazy ass can’t make it themselfs. I really have heard a lot of mind blowing stuff from this chain and they just raised the prices twice in the last few years. Raise it more and I will go thru the drive thru and order and drive away past the window. See who gets the last laugh. You guys want more money work for it and move up like the rest of us. I started at fast food and wanted more so I worked to get out of there. 5-7 hrs a weekend. Lol wow rough life you guys have. That is not even a full shift ppl so 8-12 shifts. Can’t wait to see the first time they try to charge more at the window. Game on

  17. Ludacris! I worked at Wendy’s as a kid, at the drive thru, and never once just assumed the change was mine. Yeah my arm got cold but I put a coat on! Self entitlement at a new level!! You’re making a coffee not curing cancer

  18. I think if the government would stop taxing the shit outta people then even min wage would be fine. But they tax your pay. Then tax everything you buy with the remainder of your pay. Then they tax your property and all the devices delivers to that property. So no wonder. No one can make end meat. Lol. And as for the hard work young fellas and ladies join the military let them install some work ethic in you spend 6 months in a jungle or desertbeing shot at blown up eating food from a bag showering once or twice a week working 14-18 hour days sleeping on the ground see if Tim’s becomes the easiest job ever lol. Youngins with out a clue because everything was handed to them is a joke. Or start easy go shovel out 5-6 driveways every snow day with a shovel. Lol. Then you can say ya worked. Half the time our orders are never right. I I ordered a sandwich at that Tim’s and they forgotten to put the meat on my sandwich. Yup worthy of a tip for sure for all that hard work lol.

  19. I worked at a McDonald’s fast food place for 6 to 7 years. We never once assumed that change was for us in the drive thru or the registers. Nor my staff assumed that A lot of times we just donated it to our Ronald Mcdonald charity box. I can’t believe people think this way If you don’t like your job or expect a tip, go work at a restaurant.

    How disgraceful.

  20. Tell me this is Satire?? A joke?? Somebody trying to be funny?? I laughed regardless, because it’s funny af to me. want a tip? EAT the yellow snow.

  21. First of all, the story was not well written and after re reading a couple of times to understand the point of this story, I am absolutely disgusted with the sense of entitelment of these Times Hortons employees. Grow up and if you don’t like where you’re working, get another job. It would be a cold day in hell before I pay for a coffee and be expected to tip. Here’s some advice to the employees…….wake up and smell the coffee!!!
    ?

  22. Wow! You guys do know this is a joke right? Did any of you actually read the article? It is satire. Holy, talk about a bunch of people getting triggered. SMH

  23. Wow ok I am a mother of 3 young children all under the age of 4 so your telling me If i have to go threw drive threw your charging me more money when going threw drive threw is a lot calmer and easier then hearing my kids scream there heads off bc we were only in the store for 5 mins when I put them back in there car seats you guys are all sad drive threw is suppose to be there to help people like us that can’t just get out of there car and walk in bc if I did leave my kids in the car while I go inside people will call the cops bc my kids are in the car wow bc 2.00 is already not enough money for a coffee considering if you really think about it it probly around .40 for that whole coffee including the cup if yo actually did all the math and second thing the drive threw people don’t even know what they are doing as they can’t ever get the order right bc there are to worried about the people behind you and not the person they are actually suppose to be helping

      1. Thru is slang you queef. It is a Drive Through, shortened slang drivethru. You know, like doughnut is sometimes called a donut?

        For a grammar nazi, you sure are ignorant about how words work.

  24. I can’t actually believe people think this is real. I find ot incredibly sad people can’t tell it’s satire. They’re laying it on pretty thick

  25. You all know that weed is legal now, right? Have a puff, relax, and take satire as it is meant to be taken (As a J-O-K-E – in case you needed it spelled out) hahaha

  26. You signed up for the job yous are doing so take the wage you agreed too! And if someone gives you a little extra then be great full for that cause they don’t have too.
    It isn’t any different if you signed up for working in a freezer you are paid to do what you were told the job includes.

  27. We are becoming tipped to death. A 36% tip for a 30 second job. I’m in the wrong business. No different than the restaurant business expecting us to tip up an hours worth of my wages to someone who makes about the same amount I do, just because SOME restaurants charge way too much for food and tips are based on percentage.

  28. Here is the sad truth. A tip is for someone who has done something above and beyond their expected job. Not because you hand me a coffee. To Tim Horton’s, wake up and smell the coffee. Canadian on mass are now talking in a negative matter, and a lot have jump to other chains for their coffee. Increase you prices for mandatory tip and watch the Tim Horton exodus begin, and you know your competition will be hanging out the welcome mat. To Tim’s competition what are you waiting for.

  29. So I’m done with Tim’s not tipping for so so service and hot and miss coffee but they have messed up on my coffee I drink it black lol

  30. Mandatory tip for Tim Hortons ..not likely when service has gotten worse and your order is wrong most of the time…unreal

  31. This is the most ridiculous thing I’ve ever hear. Boycotting Tim Horton’s from now on. I’ve working in the service industry for over 10 years and I do not think someone who is pouring a coffee and grabbing a doughnut deserve a tip UNLESS I feel like they deserve it. 9/10 the order is not correct/the beverage is cold by the time you get to the window. Bad move for sure.

  32. BAHAHAA.
    I’m never going to Tim Hortons.
    See how they like loosing business.
    Entitled little kids.
    You do exactly that, you stand at a window and hand drinks out of it, I worked in fast food for six years I was lucky if I got a tip, the many midnights I had worked in drive-through and dealt with drunk a$$holes.

    All I’ve got to say is do your job.
    You are entitled to tips!!

  33. I have never had s problem with Tim’s they always get it right and I always find the service very good and the staff friendly sorry if lots of u r not happy with Tim’s go somewhere else and get your coffee

  34. Holy fucking shit Really people you believe this shit ? I have worked at tims for 22 years and not fucking once has this mandatory tip thing has even crossed my eye ,, if you want to tip well that is kind of you , if you don’t well .. don’t !!! it’s that easy there is no such thing as Santa the Easter bunny , or Mandatory tips at tim hortons

  35. High school kids thinking they work so hard and deserve everything. If i want my change back and you think thats rude, you got something wrong going on in your brain.

  36. The day serving hot coffee through a window became hard labour is upon us. Entitled little shits have no idea what hard work is. Get back to me when you’ve spent 12 hours in -30° weather dragging I-beams through the snow. You poor things.

  37. Is this a joke? Physical labor? Come on people, seriously? Get your head out of your ass. Try working outside in the cold, heat, as the construction workers do, try being a PSW, and I cook list many more ‘physical ‘ jobs that you will see an affect on your body in 30 years, but come on serving,/making coffee?? Please.

    1. i was just about to write the same kind of message. this is BULLSHIT. If they dont like working in the drive thru get another job and stop complaining. i work with kids all day long and it is tough somedays. i do not get any tips..i get straight pay. i have to bundle up 5 kids in there snow suits and then let them play while i stand and freeze. so like you said get your head out of you ass tim hortons and suck it up..

      1. Just a thought.

        A ‘cash where your mouth is’ dare. Swap bottom line net pay packets with a server. Swap client to server experience. They get the wide-eyed preschoolers. You get …Boomers – history’s most selfish self-entitled self-glorifying bunch of ‘gimme it now … at a seniors’ discount if not a free refill’ price. You know them. They buy a single coffee and then loiter for hours – griping about the price of that ‘double-double’ while loudly dissing immigrants taking all the jobs (behind counters at Tim’s?) and then dissing Millennials who’d rather sell a kidney for rent money than serve big babies in diapers.

        Retired from a lifetime in small biz (landscaping) I’d take solid weeks knee-deep in mud, mulch, manure and anal micro-managers over one shift forcing a smile for my ‘peers’.

        Trade places with a server – with no idea how long it’ll take to amass the wherewithal to climb that so rickety ladder out of the sucking mud that is being a ‘server to boomers’ is.

          1. What you read isn’t entirely wrong. Not that it’s particularly hard to do the job itself in the fast food industry, but having to serve people on a daily basis who think they deserve a discount or a deal just for deciding to call or choose my place of work over another. Usually, the best customers to serve are the “millenials” or immigrants, since they understand when it gets busy, they don’t expect to get a deal just for being a senior or whatever.

            I don’t know HOW many customers have complained on a busy friday night that we’re clearly understaffed, that their food is 5, 10, MAYBE 15 minutes longer than usual. Now, not that I’m saying that in the service and retail industry, we DESERVE tips or anything, because I know a lot of customer service representatives that are just plain bad at the job. And on top of that, to feel entiled to a tip because you have to stand near an open window with the cold for a few hours? Oh, poor you. You aren’t a delivery driver who risks their vehichle and life in a snow storm to deliver a pizza to a family who just didn’t feel like cooking (and then complains about it being late, since everyone else in town also decided to order pizza, so on top of bad road condition slowing drivers down, now there’s way more business than expected, but I digress). I usually tip my drive-thru people anyway, it’s just the nice and right thing to do for someone who has to deal with terrible customers who just feel entitled or don’t get it. But you aren’t entitled to that change.

      2. How are you comparing people having to get up at 4am every morning to stressfully make millions of shitty morning people coffee. And for the record, if you don’t like the fact that you gotta pay extra, take your own advice and make your own coffee, you lazy cunt.

        1. If we all make our own coffee they will be out a job all together stupid cunt. How ever there are other places that sell coffee so haha jokes on them.

      3. Hopefully the kids you work with don’t pick up on your lack of a sense of humour on The Manatee – a humour/satire site. And learn to spell better.

      4. Who treated you this way, and who told you it made you a better person? Because you seem like a piece of shit.

    2. Physical labor what a joke you dont known Physical labor first of all there is two people making coffee and one person getting the money and pasting it to the customer wow very hard work

    3. Wow firstly Karen there is more to working at Tim Hortons then just serving and making coffee. try lifting a 50 lb bag of sugar or having to do other things not just serving coffee get your head out of your ass try working at Tim Hortons then tell me how you feel people like you who have no idea with what we go through and I’m not saying that taking a customer’s money is right it should be given back unless the customer says no you keep it but frankly my dear you need to learn the facts of what a job consists of before you run your mouth and sound stupid.

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