Fredericton — Earlier this week Tim Hortons, the staple Canadian coffee chain, announced they would be increasing the price of their hot beverages ordered through the drive-thru to include a mandatory tip, which staff have been keeping anyway.
The decision was made largely due to the massive number of complaints about drive-thru employees assuming any change from an order would be given to them, and the increase is also intended to help Tims employees recover from the debt owed to the store from substantial overspending on Timmies gift cards as presents.
“Sometimes people sit at the window expecting their change back, which obviously is super annoying and incredibly rude,” said high-schooler Abby Johnson, a part-time weekend employee at the Regent Street Tim Hortons.
“We put in like five or seven hours a weekend here with one of our arms being cold the whole time…we deserve the 80 cents when someone orders a large.”
Ryan Wooler, a fellow drive-thru employee working at different Fredericton-area franchise, shares the feeling of entitlement with Johnson.
“We are expected to stand there for a couple hours at a time and work…no one should be expected to suffer through that type of physical labour and not get tipped for it. Can you imagine the impact this will have on my body by the time I’m 30? We deserve to be compensated extra!”
The Manatee reached out to a local franchise owner, who prefers to remain anonymous, for comment on why only hot beverages will invoke the mandatory tip rule.
“We tend to only see coffee or latte orders in the drive-thru, where we stick the annoying little shits. The increase really is to cover the overtime of them calling in sick, tired, or Fortnite.”
Customers will see the increase take effect on Monday.